Your privacy matters to us. This policy explains what personal data we collect, how we use it, and how we protect your information when you use our building knowledge platform.

Information We Collect

We collect both personal and non-personal data to improve your experience and help us deliver relevant content.

• Personal information you provide, such as your name, email, and details of your enquiry when you contact us.
• Technical information, like browser type and device identifiers, collected through cookies and analytics tools.
• Usage data, including pages viewed, search queries, and interactions with our guides or features.
• Communication records to ensure quality, resolve issues, and improve our customer support.

How We Use Information

We use your data to deliver services, personalise content, and maintain the security and integrity of our platform.

• To respond to your enquiries or provide tailored advice regarding construction and renovation topics.
• To improve website performance and develop new resources and features based on user engagement data.
• To send service-related notifications or relevant updates, only if you have opted in to communications.
• To comply with UK laws and protect against misuse or fraud affecting our users or our site.

Legal Basis for Processing

Your data is processed based on your consent, our legitimate interest in running the site, or as required by law.

We adhere to UK GDPR and apply appropriate measures to ensure your rights are maintained and respected. You may withdraw consent at any time or request data access, correction, or erasure where applicable.

Information Sharing

We only share data necessary to operate our services or as required by law. We never sell your data.

• Data may be shared with trusted service providers for hosting, analytics, or customer support, but only under strict confidentiality.
• Information may be disclosed as required by UK law, regulatory authorities, or legal processes.
• Aggregated, anonymised data may be used to report trends, but no individual user is identified in these reports.

Data Security

We employ secure protocols and technologies to protect your information from unauthorised access, loss, misuse, or alteration. Regular security reviews and staff training are in place. However, no method of transmission or storage can be claimed completely secure, so use the platform at your discretion.

Your Data Rights

UK users have data rights under GDPR. You can request information, corrections, deletions, or restrict processing.

• Right to request copies of your personal data and review how it is used.
• Right to correct inaccurate or incomplete personal information held about you.
• Right to request deletion or restriction of your data, subject to contractual or legal requirements.
• Right to raise a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are infringed.

Cookie Usage

We use necessary and analytical cookies to enhance website functionality and understand user trends in compliance with UK law.

Cookie policy Cookie policy

Contact Us

For privacy-related questions or to exercise your rights, please contact us via the details below:

Updates to This Policy

Policy updates may occur periodically. Significant changes will be announced on this page or by email when appropriate.